Frequently Asked Questions
Sizing & Styles
Not sure about your size?
To find your size visit our Size Guide, get your tape measure out and measure across 4 points - your chest at widest point, your waist at narrowest point and hips at widest, plus the torso length which is a loop across your body from shoulder, through the crotch and back around again.
If you're in between sizes, most people prefer to go up a size, but it's down to personal preference (we prefer ours super snug).
If you're still unsure get in touch.
Do you have support for bigger boobs?
We already have women swimming in our suits with larger bust / chest sizes.
Our suits are double lined with compressive fabrics, and each of our styles have been designed with support in mind - the thin strap suit has cross-over straps with reinforced stitching and the scoop-back suit has a slightly higher rise at the back to offer additional support. Plus the three different body lengths means we can support a wider range of sizes.
But we know some women just prefer a little bit extra - so we've been exploring a style with an internal lining to support optional internal cups, but as with any change in style this takes time. We'll be sure to announce it when it's ready - sorry for the wait!
Can I get a print in a different style?
Every time we release a new print we try to make it available in all our swimsuit styles, but we don't always have the time! So if there's a specific print that you like but it isn't available in the style you're after, just get in touch and we should be able to get that sorted for you!
When are you going to do a leg / boyleg swimsuit?
We would love to have styles that are comfortable for everyone to wear but we're only small and making new styles takes time 🙁. Let us know if there is a particular style you're interested and we can add it to our ideas list.
If it's a simple alteration then we're more than happy to make changes for you which we can then keep on record so every time you order we can accommodate the same pattern changes.
It's worth noting that we're developing an optional internal pockets for customers who wish to use a breast prosthesis following a mastectomy. We'll offer this as a free alteration for any of our swimsuit styles. More details to follow soon.
Just get in touch with your request and we'll see how we can help!
Buying from our shop
We'd love to meet you! Come to our shop to say hello, try on a swimsuit, and see how everything is made.
We have all our styles and prints available to view in the shop, but to avoid waste we only carry minimal stock. We do however have all sizes available to try so if we don't have your size in the right style or print in stock, then we can make this for you and send a note once it's ready to collect from our shop!
For online orders, you'll receive a Confirmation email to let you know that we have received your order. If you can’t find this in your inbox, please check your junk folder first, or contact us.
To avoid waste we only hold minimal stock. This means we'll most likely be making your items to order which can take between 5-10 working days.
Once your order is ready, we'll send you another email once your order has been shipped with tracking details, or letting you know it's ready for collection if you selected Pick Up.
I'm in a rush, how quickly can I get my suit?
We normally ship our suits within 5-10 days of receiving your order. If you need your suit any sooner just get in touch and we'll see what we can do!
Can I buy a swimsuit as a gift?
You're so lovely 😍! You can place your order as normal and add the lucky recipient's name and address in the shipping details, plus we also have a notes section where you can add your personal message - we'll take care of the rest.
Unsure of the style? We also offer a gift card - either a physical or digital version - this isn't up on our site yet, but if you do want to buy one just let us know and we can get that sorted directly with you.
I made a mistake on my order, can I change it?
No worries! Just ping us as soon as possible to let us know of any changes required and we'll try to accommodate this.
Shipping & Returns
Click & Collect
You can collect any online orders for free from our shop in Dalston, East London - we'd love to see you and it's better for the environment too! Select Pick Up during the checkout process.
You will receive an email from us letting you know when your order is ready for collection.
See our contact page for opening times and address info.
There is a flat rate of £5 for shipping of all of our products (except gift cards). We use DPD for all our packages which normally takes about 1-2 business days.
E-gift cards are sent via email (for free) and Physical gift cards are sent using Royal Mail Signed For 1st Class with a £3 charge.
For more info visit our Shipping & Returns page.
EU shipping (including Republic of Ireland) has a flat rate of £12 and Rest of World Shipping £20. We use Royal Mail or Parcelforce and deliveries typically take between 7-14 business days.
Any orders outside of the UK are subject to customs fees (taxes and duties) which you must pay in order to receive your order.
For more details visit our Shipping & Returns page.
Refunds and exchanges
You can get a full refund for any unwanted items returned to us within 30 days, zero hassle.
Unfortunately we can't offer any exchanges, please order the new item and we'll refund any original unwanted items. Just get in touch and we'll try to make things right!
Any refunds can take up to 10 business days to be credited back to your account. The refund will be made back to the original payment method used for the purchase.
Read more in our Shipping & Returns page.
We offer free repairs for life. As we make everything ourselves it's easy for us to do and avoids sending items to landfill unnecessarily when all they need is a little TLC. Just contact us with details of the product and damage and we'll get it sorted for you.
See our free repairs page for more details.
What do I do with my packaging?
There's no plastic in our packaging, so you can just put everything in the usual recycling bin.
Although we recommend keeping your gift box to store your keepsakes in!
If you prefer to receive your suit without any packaging, just let us know and we can ship your suit in a paper envelope.
Can you recycle my old swimsuit?
We sure can! We use First Mile to recycle our old fabric scraps. These are repurposed as new materials such as insulation, sports equipment filler and carpet underlay.
Just let us know when you want to send something in and we'll add it to our next recycling drop.
Eventually as production grows and we have more time (the dream!) we plan to give our scraps and your old swimsuits a second life as filling for pet beds - swimsuits for you, comfy bed for your furry friend!
Will you collaborate with me?
Ooh, if you have an idea for a print design or have a project you'd like to collaborate on, please get in touch.
We love to help people start things and work on fun projects with nice people.
Check out our colab with Hannah & Soph from Blobcast featuring the Blob Swimsuit to get people talking about periods and swimming, or Gill Castle's swimsuit to raise awareness about child birth trauma and not being held back by having a stoma -@stoma_chameleon.
Still have questions? We're happy to help! Please email us at firstname.lastname@example.org and we'll get back to you!
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Get in touch
Have questions? Get in touch with us at any time.