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HANDMADE IN HACKNEY

FREE SHIPPING AND RETURNS

EXTENDED RETURNS FOR XMAS TILL 31 JANUARY 2025

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Frequently Asked Questions

General

Where is your work:hop?

Unit 5, Colour House, Bentley Road, N1 4FG, London

Come say hello. See where everything is made, and try before you buy! All cards accepted (no cash sorry).

What are your opening times?

Monday - Thursday 9am - 5pm

Friday 9am - 3pm

Saturday & Sunday 11 - 4pm

We close 23 December and return 2 January - you can still order online, but any order placed during this time will be fulfilled when we return.

Christmas free shipping and returns

Tis the season to be jolly! We're offering free shipping and returns for the Christmas period for any UK deliveries.

Extended returns window

Any UK orders placed between now and 24 December can be returned by 31 January 2025 for a refund or exchange. International orders have an extended returns window until 28 February 2025.

Christmas last orders

Last online orders: Monday 16th December.

Last orders for pickup in store: Wednesday 18th December.

You can shop in store up anytime up until Saturday 21st December, 4pm

Closed 21 December - 1 January. Reopen 2nd January! Well-deserved holiday break with family and friends 🎄 🥰

30 day guarantee

Run / swim in our product for 30 days and return if you're not happy. We know how hard it can be trying new gear. If it doesn't work for you, get in touch to arrange a return and get your refund.

Run

Custom kit and alterations

As we make and design everything ourselves we are able to offer custom options and alterations including club kit, personalised monograms, or design features such extra pockets, loops for gels, etc.

Contact us for any enquiries about custom designs.

Swim

Do you have any more sizes available?

Our women's swimsuits come in 30 sizes from 2XS to 5XL and 3 different body lengths, Petite, Regular and Tall.

We’ve limited our online swim collection to minimise waste. If you’re looking for a petite body length or plus size range, contact hello@usualobjections.com

You can always come to the work(shop) to try on all sizes and if we don’t have something in stock, we can make it to order for you typically within 5-10 working days. 

Do you have support for bigger boobs?

We already have women swimming in our suits with larger bust / chest sizes. 

Our suits are double lined with compressive fabrics, and each of our styles have been designed with support in mind - the thin strap suit has cross-over straps with reinforced stitching and the scoop-back suit has a slightly higher rise at the back to offer additional support. Plus the three different body lengths means we can support a wider range of sizes.

Do you offer alterations?

If it's a simple alteration then we're more than happy to make changes for you which we can then keep on record so every time you order we can accommodate the same pattern changes.

We offer optional internal pockets for customers who wish to use a breast prosthesis following a mastectomy. We offer this as a free alteration for any of our swimsuit styles.

Just get in touch with your request and we'll see how we can help!

Do you have any other styles?

We have a few ideas up our sleeve for the next swim kit we’ll be developing. This includes a swimsuit with more coverage and wider mens trunks as well as jammer style. We will also bring back our bikini for Spring / Summer 2025. 

We recently said goodbye to our scoop back style, but if you fell in love with this style, don’t worry we can always do a custom order.

Ordering

But in store from our workshop)

You can try all of our styles in our shop.

We carry minimal stock, but have all sizes available to try on, so if we don't have your size in the right colour or print we can make this to order ready to collect or ship to you.

All cards accepted (no cash).

Online orders

For online orders, you'll receive a Confirmation email to let you know that we have received your order. If you can’t find this in your inbox, please check your junk folder first, or contact us.

To avoid waste we only hold minimal stock. This means we'll most likely be making your items to order which can take between 5-10 working days.

Once your order is ready, we'll send you another email with tracking details if this has been shipped, or letting you know it's ready for collection if you selected Pick Up.

Gifts and gift cards

If you're buying a gift for someone else you can add a personal note during the checkout process which we can include on a card. Add your recipient's name and address in the shipping details.

Unsure of the style? We offer a gift card - either a physical or digital version - available to buy from £10. See Gift Cards.

What payment methods do you accept?

You can pay using all major credit cards, including Amex, and Google Pay and Apple Pay on your mobile. You can also pay with a gift card, which you can buy or redeem online or in store.

I'm in a rush, how quickly can I get my order?

We normally ship your garments within 5-10 days of receiving your order. If you need anything sooner just get in touch and we'll see what we can do.

I made a mistake on my order, can I change it?

All good. Just message as soon as possible to let us know of any changes required and we'll try to accommodate this.

I received the wrong item in my order, what can I do?

Argh. Mistakes can happen, but on the rare occasion that this has happened to you, please contact hello@usualobjections.com and we’ll get this sorted.

Delivery and Returns

Local Pick Up

You can collect any online orders for free from our work:shop in Dalston, East London. Select Pick Up during the checkout process.

You will receive an email from us letting you know when your order is ready for collection.

See our contact page for opening times and address info.

UK shipping

We are currently offering free shipping and returns on all UK orders for the Christmas period.

Normal times:

There is a flat rate of £5 for shipping of all of our products (except gift cards). We use DPD for all our packages which normally takes about 1-2 business days.

E-gift cards are sent via email (for free) and Physical gift cards are sent using Royal Mail Signed For 1st Class with a £3 charge.

For more info visit our Shipping & Returns page.

Worldwide shipping

EU shipping (including Republic of Ireland) has a flat rate of £12 and Rest of World Shipping £20. We use Royal Mail or Parcelforce and deliveries typically take between 7-14 business days.

Any orders outside of the UK are subject to customs fees (taxes and duties) which you must pay in order to receive your order.

For more details visit our Shipping & Returns page.

Refunds and exchanges

You can get a full refund or exchange any unwanted items returned to us within 30 days, zero hassle.

Any refunds can take up to 10 business days to be credited back to your account. The refund will be made back to the original payment method used for the purchase.

Contact us if you want to arrange a refund or exchange.

Read more in our Shipping & Returns page.

Sustainability

Free Repairs

We offer free repairs for life on all our garments. As we make everything ourselves we can keep your garments going for as long as possible.

If something is beyond repair, we'll recycle the materials and give you 30% off something new.

Just contact us with details of the product and damage and we'll get it sorted for you.

Please note, unfortunately we can't repair products from other brands -this requires too much effort to work out fit and construction which we don't currently have capacity for. We can recycle any garments for you free of charge - we use First Mile to repurpose textiles into new materials such as insulation, sports equipment filler and carpet underlay.

See our free repairs page for more details.

What do I do with my packaging?

There's no plastic in our packaging, so you can just put everything in the usual recycling bin.

If you prefer to receive your garments without any packaging, just let us know and we can ship your suit in a paper envelope.

Can you recycle my old garments?

Any garments that have reached their end of life can be recycled with us. We use First Mile to recycle our old fabric scraps. These are repurposed as new materials such as insulation, sports equipment filler and carpet underlay.

Just send in or drop off your old kit and we'll add it to our next recycling drop.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.