We’re looking for a super friendly and highly organised individual who can support us with customer support and marketing activities. You will be involved in helping our customers in store, replying to customer messages, packing orders and supporting our marketing activities - social, email, content creation and influencer/collaborator campaign management. This is a perfect role for someone looking to develop a career in fashion or retail. Must be interested in running and outdoor pursuits (climb, swim, hike, etc). 

About Usual Objections

We make and sell our own run, outdoor and swim apparel from our studio in Dalston, London, focusing on sustainability and quality. Usual Objections was set up with a mission to inspire, enable and equip our customers to overcome the obstacles and objections holding them back (in sport and in life). We’re a small company with big ambitions! We’d love you to grow with us.  

About the role

This is a hands-on role based in our studio in Dalston. You’ll be working closely with our founders, marketing and production teams. We’re looking for someone who loves talking to people, making content, and is excited to be part of a growing independent brand. There will be plenty of opportunities to get stuck in and contribute to many different aspects of the business. 

Duties include:

Retail and Customer Support

• Support customers in the shop

• Manage customer orders, exchanges, and returns end-to-end

• Respond to customer queries and complaints

Content & Social

• Identify and create engaging content (video, photo, written)

• Liaise with models and scout locations

• Edit and publish across Instagram, TikTok and other channels

An ideal candidate:

• Must be interested in running and outdoor pursuits

• Experienced creating social content (either for personal or business use)

• Must be able to use photoshop, illustrator and basic video editing software (e.g. Capcut)

• Experience with DSLR/photography 

• Ideally some experience with Shopify and/or ecommerce/POS software

• Strong visual eye and understanding of brand aesthetic

• Strong communication and organisational skills

• Comfortable working in a small collaborative team

The is a paid role based in our studio in Dalston, East London, although some off-site travel may be required. Flexible working hours if needed. Freelance basis with opportunity to grow into permanent role. Immediate start. London Living Wage. 

Our commitment

Usual Objections is a member of 1% for the Planet and East End Trades Guild and we’re committed to being socially and environmentally positive. It is important that whoever joins our team feels valued, has an opportunity to use their voice, and can learn and progress in their career. We want to create a culture that is welcoming, pushing boundaries and a fun place to be. We are an inclusive company and welcome all applicants regardless of background. 

If you think this sounds right for you, get in touch - we’d love to hear from you. Please send your CV and covering letter to: jobs@usualobjections.com